Vintage Clothing & Accessories since 1997

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Frequently Asked Questions

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About
Can I see behind the scenes at Vintage Vixen?
Do you buy from individuals & shops?
Is there a VintageVixen.com storefront?
General
Can you notify me of newly posted items?
Do you have a print catalog?
Do you have this particular item of vintage clothing?
How do you grade condition of vintage clothing?
How do you judge wearability of vintage clothing?
I cannot find the item I wanted. What do I do now?
Is the item I want going to go on sale soon?
 
Gift Certificates
How do I purchase a VintageVixen.com gift certificate?
How do I use my gift certificate/coupon code/store credit code?
International
Do international orders have customs fees?
Do you accept international credit cards?
How quickly do items ship internationally?
What currency are prices in?
 
My Account
How do I unsubscribe from your mailing list?
My email address has changed. How do I update this information to my current account?
Ordering
Can I order by phone?
Do you accept purchase orders?
Do you charge sales tax?
Do you offer layaway?
Do you save my credit card number?
What forms of payment do you accept?
 
Placed Orders
Can I edit/cancel an order?
Can I leave feedback?
What is my order status?
Returns
How do I return a purchase?
How long does it take to get a refund?
 
Shipping
Can I ship to an APO/FPO/PO Box?
Can I use rush/overnight shipping?
How much does shipping cost?
How quickly do items ship within the US?
Sizes
What size should I order?
 
Store Credit
How can I obtain the balance of my store credit?
How do I use store credit?